About Me:

I’m a Senior Salesforce Service Cloud Architect with over a decade of hands-on experience in the Salesforce ecosystem. My career has been dedicated to designing and delivering scalable, high-impact Service Cloud solutions that drive real business outcomes.

Over the years, I’ve led and completed dozens of successful projects, including complex org migrations, advanced Omni-Channel Flow implementations, chat deployments, and deep Flow automation strategies. My work is rooted in best practices, technical precision, and a deep understanding of Salesforce’s ever-evolving capabilities.

I stay current by thoroughly reviewing every release note, ensuring the solutions I design are both innovative and aligned with the platform’s latest advancements. My expertise in Omni-Channel routing and advanced configurations enables businesses to streamline their support operations and deliver exceptional customer experiences.

Beyond project delivery, I’m an active member of the Salesforce community. I’ve spoken at Dreamforce, participated in over 50 Salesforce events, and remain an engaged contributor in the Serviceblazer community. I’m also a former member of the Salesforce Consumer Advisory Board, where I had the privilege of shaping future enhancements with the Salesforce product teams.

Whether you’re looking to optimize your current org or build something transformative from the ground up, I bring the strategic insight and technical depth to help you get there.